RocketDial Troubleshooting
This section helps troubleshoot general issues that
may occur while installing, using, and uninstalling
RocketDial. Click on any of the following issues
for solutions.
I have problems when I
...
...install
RocketDial
Where can I find a step-by-step procedure
for installing RocketDial on my computer?
During installation, a dialog appears
warning that email acceleration and FTP acceleration
are disabled because another Layered Service Provider
(LSP) was detected.
After installing RocketDial, a dialog
appears asking you to integrate with your web browsers,
but the options for one or both of the browser(s)
are greyed out and inaccessible.
The Latest version of RocketDial is known to cause instalation issues on some machiones with servicepack 1
...use
RocketDial (Web-Browsing Related)
Why am I not able to connect to the
remote service?
Why can't I right-click on an image
to access the "Show Original Image" option?
Why is RocketDial disabled immediately
after it launches?
Why is Netscape® not working with RocketDial?
How can I manually configure my proxy
settings to use SlipStream when browsing with Netscape®?
Why is Opera® not working with RocketDial?
How can I manually configure my proxy
settings to use RocketDial when browsing with Opera®?
Why do some Java-applets (such as certain
games on www.pogo.com) not work?
Why doesn't Netscape® integrate seamlessley
with the SlipStream client?
Where are the "Show Original Image"
and "Show All Original Images" options in
Netscape® 8.0?
Why are Firefox® and Netscape® both
disabled after installing 6.0 while version 5.1 is
present?
...use RocketDial (Email
Related)
When RocketDial starts, a dialog appears warning that
another application is using port 25 or port 110
When using RocketDial and Norton Internet Security,
I cant get Email.
...use
RocketDial (NOW!Imaging™ Related)
Why doesn't NOW!Imaging work when browsing
with Netscape® 8.0?
Why doesn't NOW!Imaging work after upgrading
Firefox® from version 1.0 to 1.5?
...uninstall RocketDial
How do I remove RocketDial from my computer?
Problems in
installing RocketDial
Where can I
find a step-by-step procedure for installing RocketDial on my computer?
Click here for detailed installation instructions.
A full set of screenshots are provided to assist you
with the installation procedure.
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During installation,
a dialog appears warning that email acceleration and
FTP acceleration are disabled because another Layered
Service Provider (LSP) was detected.
This dialog is a warning stating that email acceleration
and FTP acceleration will not be installed on this
computer due to a software conflict.
However, the Web acceleration will still work properly.
If you would like to have email acceleration and FTP
acceleration, the other LSPs must be removed followed
by a re-installation of RocketDial.
Please contact your Internet Service Provider (ISP)
for proper instruction regarding this matter.
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After installing
RocketDial, a dialog appears asking you to integrate
with your web browsers, but the options for one or
both of the browser(s) are greyed out and inaccessible.
Make sure your brower(s) are properly installed.
Check here to see if your browser version supports
RocketDial.
Check your browser's extension list to see if RocketDial has already been integrated.
Windows Vista does not support Netscape version 8.1.2
or earlier; therefore, on Windows Vista, SlipStream
cannot integrate with Netscape version 8.1.2 or earlier.
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The Latest version of RocketDial is known to cause instalation issues on some machiones with servicepack 1
There is a known issue with Windows service pack 1 and rocket dial,
if you are having problems installing rocketdial
in this environment, you will need to download RocketDial_v5 (previous version) Here.
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Problems in using RocketDial (Browsing)
Why am I not
able to connect to the remote service?
This problem usually results either a yield sign
or a crossed sign for the RocketDial icon in the
Notification Area
If you see a yield sign as shown below...
Please ensure that you have the correct server name,
and server port number for your connection settings.
Also please make sure that you have an active internet
connection and your server is currently available.
This might also be caused by the High Speed Auto-Detection
feature. RocketDial will not connect to the server
once an active high speed connection, such as DSL
or cable modem, is detected.
If you see a crossed sign as shown below...
Please make sure that you have entered the correct
username and password in the RocketDial connection
settings. Some Internet Service Providers (ISP) might
require users to log in with their full email address
(i.e. user@example.com).
If the problem persists, please contact your ISP
for further assistance.
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Why can't I
right-click on an image to access the "Show Original
Image" option?
The "Show Original Image" or "Show
All Original Image" option are available only
if you browse with the following Web browsers:
Internet Explorer 5.0® and later
Firefox 1.5® and later
Some Web sites disable the ability to right-click
using Javascript. On other sites, the image in question
may be a background image. To view the original quality
image under these conditions, change the Image Setting
to "Original" and press Ctrl-Refresh in
Internet Explorer®. Please note that SlipStream must
be started before Internet Explorer® is launched in
order to have "Show Original Image" as a
menu option.
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Why is RocketDial disabled immediately after it launches?
Please make sure that you have configured RocketDial properly; this includes the correct username, password,
server name, and server port number. It is also important
to check if you have a valid internet connection.
This issue might also be caused by the High Speed
Auto-Detection feature. RocketDial might be disabled
once an active high speed connection, such as DSL
or cable modem, is detected.
If the problem persists, please contact your Internet
Service Provider (ISP) for further assistance.
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Why is Netscape®
not working with RocketDial?
RocketDial works with Netscape 7.0® and later.
The primary reason why the Netscape® browsers are
not working with RocketDial is that the proxy setting
is not updated properly. Please make sure that the
Netscape® browsers, including the quick launch located
in the system tray, are launched after RocketDial is enabled.
Please do not attempt to stop/disable RocketDial
while you're browsing. Always leave it on for the
entire time you're browsing. If RocketDial is working
properly, the SlipStream icon (in the system tray)
should be flashing/changing colour when you visit
any Web site. If the problem persists, please contact
your ISP for further assistance.
Netscape® might not function properly if there are
multiple versions of Netscape® installed on the same
computer. To solve this problem, please uninstall
any old version(s) of Netscape® and reinstall RocketDial.
Windows Vista does not support Netscape® version
8.1.2 or earlier; therefore, on Windows Vista, SlipStream
cannot integrate with Netscape® version 8.1.2 or earlier.
An alternative solution is to configure the proxy
settings manually. For detailed instructions on how
to do this, click here.
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How can I manually
configure my proxy settings to use SlipStream when
browsing with Netscape®?
With RocketDial enabled, please open the "Edit
> Preferences > Advanced > Proxies"
window in Netscape 6/7® or "Tools > Options
> General > Connection Settings..." window
in Netscape 8® and set the HTTP Proxy as "127.0.0.1:5400".
Please note that if you do this, you must remove these
proxy settings when you wish to browse without RocketDial.
Netscape 7® Proxy Window (similar to Netscape 6®)
Netscape 8 Proxy Window
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Why is Opera
not working with RocketDial?
RocketDial works with Opera version 8.0 or later.
For other versions, you must configure Opera's proxy
settings manually. For detailed instructions on how
to do this, click here.
top
How can I manually
configure my proxy settings to use SlipStream when
browsing with Opera?
With RocketDial enabled, please open the "Files
> Preferences > Network > Proxy server"
in Opera 6 or "Tools > Preferences > Advanced
> Network > Proxie servers" window in Opera
7/8. Set the HTTP Proxy as "127.0.0.1:5400"
(shown below). Please note that if you do this, you
must remove these proxy settings when you wish to
browse without RocketDial.
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Why do some
Java-applets (such as certain games on www.pogo.com)
not work?
Older versions of the Java Runtime Environment (JRE)
cannot display certain image types (such as PNG).
To fix this problem, simply change your Image Setting
to the maximum quality level or upgrade to the newest
JRE.
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Why doesn't
Netscape® integrate seamlessley with the SlipStream
client?
Netscape® can render pages using the IE engine if
the page is tagged to be viewed in IE. To fix this
problem, change the rendering engine to Mozilla.
top
Where are the
"Show Original Image" and "Show All
Original Images" options in Netscape® 8.0?
The "Show Original Image" and "Show
All Original Images" are not available on pages
which have been rendered with the IE engine. To fix
this problem, change the rendering engine to Mozilla.
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Why are Firefox®
and Netscape® both disabled after installing 5.1 while
version 5.0.59 is present?
If Firefox®, becomes unusable, close the browser,
and then stop and restart the SlipStream client. The
browser should be functional the next time it is opened.
For Netscape®, it requires uninstalling the upgraded
client, re-launching Netscape® and uninstalling the
older integrator (v5.0.56 or older) from the extension
section. After completing the previous steps, reinstall
the SlipStream client and integrate with Netscape®
if prompted.
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Problems in
using RocketDial (Email and FTP)
When RocketDial starts, a dialog appears warning that another application
is using port 25, port 110, port 143, or FTP port.
By default, RocketDial listens to 127.0.0.1:25
and 127.0.0.1:110 in order to accelerate SMTP and
POP3 traffic. This warning shows that another application
on the computer is listening to either one of these
ports, which causes a conflict.
However, the Web acceleration will still work properly.
If you would like to have email acceleration, you
need to disable the application that is listening
to the specified port(s).
Please contact your ISP for proper instruction regarding
this matter.
top
When using
RocketDial and Norton Internet Security together, I cannot recive
Email.
There is a known issue with some Norton products and rocket dial,
if you are having problems reciving emails you need to uninstall rocketdial
and download RocketDial_v5 (previous version) Here.
top
Problems
in using RocketDial (NOW!Imaging™)
Why doesn't
NOW!Imaging™ work when browsing with Netscape® 8.0?
This is a known issue with Netscape® 8.0. NOW!Imaging™
does not function on pages which have been rendered
with the IE engine. To fix this problem, change the
rendering engine to Mozilla.
top
Why doesn't
NOW!Imaging work after upgrading Firefox® from version
1.0 to 1.5?
Uninstall the client and then reinstall it. The user
should be prompted for Firefox® integration.
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Problems when
uninstalling RocketDial
How do I remove
RocketDial from my computer?
Click here for detailed uninstallation instructions.
There will be a dialog warning you to close all the
other application windows. If you have done so, please
proceed with the uninstallation.
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